Refund Policy for Digital Products & Professional Services

Effective Date: January 2026
Company: Eighty Paydex Inc.

Eighty Paydex Inc. provides professional support services, document preparation assistance, digital educational products, and legal-adjacent administrative services. Due to the nature of these services and products, all sales are subject to the policy below.

1. General Policy

All purchases made through Eighty Paydex Inc. are considered final unless explicitly stated otherwise in this policy. By completing a purchase, you acknowledge and agree to these terms.

2. Digital Products — Strictly Non-Refundable

All digital products are non-refundable under any circumstances.

This includes, but is not limited to:

  • Downloadable guides
  • Templates
  • E-books
  • Checklists
  • Business resources
  • Credit education materials
  • Online courses
  • Masterclasses
  • Recorded trainings
  • Members-only digital content

Once access is granted, delivered, or downloaded, the sale is final. Digital products cannot be returned, revoked, or exchanged.

Exception

A refund may only be considered if:

A legal document prepared by Eighty Paydex Inc. or its authorized subsidiaries is formally rejected or returned by a court, clerk, or government agency due solely to a verifiable preparation error made by our team.

No other situation qualifies for a digital product refund.

3. Definition of “Our Error”

For refund consideration, “our error” is strictly defined as:

A material clerical or formatting mistake made by Eighty Paydex Inc. staff during document preparation that directly causes rejection by the receiving authority.

Examples of qualifying errors:

  • Incorrect client name, case number, or court information entered by our staff
  • Required fields left blank despite the client providing the information
  • Incorrect document formatting that violates the receiving court or agency’s filing requirements
  • Use of an outdated or incorrect official form when the client provided accurate jurisdiction details
  • Omission of information the client properly supplied that was required for document acceptance

The following DO NOT qualify as “our error”:

Refunds will not be issued if rejection occurs due to:

  • Client-provided inaccurate, incomplete, or misleading information
  • Changes in court or agency rules after documents were delivered
  • Clerk discretion or judicial preference
  • Filing method errors (e-file vs. paper) not handled by Eighty Paydex
  • Deadlines missed by the client
  • Improper filing, service, or submission by the client
  • Additional documentation requested by the court or agency
  • Legal insufficiency of the client’s case or position
  • Strategic, legal, or procedural decisions made by the client
  • Rejections unrelated to document preparation (fees, venue, jurisdiction, signatures, notarization, etc.)

Eighty Paydex Inc. does not guarantee court acceptance, legal outcomes, or procedural success.

4. Service Fees (Non-Digital Services)

Fees paid for professional support services, research, consultations, or document preparation time are non-refundable once work has begun.

Because these services involve time, labor, and professional effort:

  • Refunds are not issued for completed or partially completed work
  • Dissatisfaction with an outcome does not qualify for a refund
  • Failure to use purchased services does not qualify for a refund

5. Eligibility Process for Document Rejection Claims

To request review under the limited exception:

  1. The request must be submitted within 7 calendar days of the rejection notice
  2. The client must provide:
    • Written rejection notice from the court or agency
    • A copy of the rejected document
    • Documentation showing the rejection reason relates directly to a preparation error
  3. Eighty Paydex Inc. will review the materials and determine eligibility at its sole discretion

If approved, the primary remedy will be correction and resubmission of the document, not an automatic monetary refund.

Refunds, if issued, are limited strictly to the document preparation fee only, and do not include filing fees, court costs, third-party service fees, or expedited processing charges.

6. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute for services that have already been delivered, accessed, or performed constitutes a violation of this policy. Eighty Paydex Inc. reserves the right to:

  • Provide this agreement as evidence in payment disputes
  • Recover time, administrative costs, and fees associated with reversing improper disputes
  • Refuse future services

7. Duplicate Payments

If a client is accidentally charged more than once for the same service, a refund will be issued for the duplicate transaction upon verification.

8. Policy Acknowledgment

By purchasing any service or product from Eighty Paydex Inc., you acknowledge that:

  • You understand digital products are non-refundable
  • You understand services are time-based and non-refundable once work begins
  • Refund exceptions are limited strictly to verifiable preparation errors made by Eighty Paydex Inc.

9. Contact for Refund Review Requests

Refund review requests must be submitted in writing to:

Eighty Paydex Inc.
📧 info@80payedx.com
Subject Line: Refund Review Request